What you should know...
General conditions and data protection
1. General Conditions (AGB)
These general terms and conditions apply to reservation enquiries, and also to confirmed bookings of hotels or special offers, as booked through the Residence reservation system (RRS).
CANCELLATION TERMS: Cancellations are to be advised directly to the hotel. This cancellation terms are valid: Hotel Summer - until 30 days before arrival a cancellation is free, within the last week and No Show 100%.
Hotel Winter & Appartements Summer and Winter - until 60 days before arrival a cancellation is free, cancellations within the last month before arrival and no show: 100% of the total price.
Reservation Requests and Confirmations: Hotel Hubertus will forward your obligation free request, or your confirmed booking to the respective hotel or supplier by email. Upon receipt of your request, the hotel or supplier will forward you their detailed offer. Once your reservation has been confirmed with RRS, it will be contractually binding. Your mouse click confirms that you agree to an Accommodation or Travel Service Contract. Therefore please take special note of the advised cancellation terms and conditions. The supplier reserves the right to refuse the reservation within 24 hours of despatch. The Hotel Hubertus has the possibility to refuse your booking within 24 hours.
Accomodation or Travel Service Contract and Payment: A confirmed booking between you and the chosen hotel or supplier will result in an Accommodation or Travel Service Contract. Please note that, after we have received your reservation, we will check your credit card details. Any claims arising from this Accommodation or Travel Service Contract are to be made directly with the Hotel Hubertus or the supplier.
Hotel Categories, Hotel and Travel Information: The internationally recognised hotel classification (1-5 stars) provides an indication of the standard of the hotel. All additional hotel, travel information and descriptions are based on information received from the hotel.
Room Rates: All rates provided by the Hotel Hubertus are up-to-date and are as advised by the respective hotel or supplier. These rates apply to all reservations booked through the RRS. Bookings will be made using the latest and best possible Hotel Hubertus daily rate, as advised by the hotel or supplier for the chosen date of travel. Last Minute, low season, weekend or special offers appearing on the RRS will automatically be taken in to account.
Miscellaneous: Although utmost care is taken to ensure that all information supplied is accurate, the Hotel Hubertus assumes no liability for possible errors arising during the collection of and passing on of information. The transfer of any information as supplied by Hotel Hubertus (either fully or an extract), or the use of any information for purposes other than those for which it is intended, is only permitted with the explicit authorisation of the Hotel Hubertus.
These terms and conditions are governed by Austrian law. The place of jurisdiction is Kitzbühel, Austria.
2. Elaboration of data protection
The Hotel Hubertus would like to sustain your trust in online reservations of single services and special offers. Thus, we would like to inform you about
- which personal information we store and
- How we process this information.
Anonymous use of our reservation system: Usually you can access our reservation service which having to state any personal information, which means anonymous use is possible. You can, for example, access information on our special packages without having to register on our website.
Registration: If you wish access our Hotel Hubertus website as a reservation customer or as a hotel / travel agency, we require personal data such as your name and address in order to process a transaction. This specific data collection is clearly marked in the course of your registration. This data is required in order to process your reservation. Furthermore, you will receive the regular Hotel Hubertus Newsletter, based on the information you stated during your registration. You can unsubscribe from our newsletter anytime. You do not have to give any information on your person which is not marked as „mandatory field“. If you have stated additional information, we will process these anonymously for a stastistical evaluation only.
Right of access to personal data: As a registered user you have the right to receive information on what kind of data we collect from your person. Please contact firstname.lastname@example.org for further information.
Deletion: Upon request we will fully and immediately delete your personal data. Please contact email@example.com for further information. Please note that we can process this deletion only after all other data transcation have been completed. Upon request we will then inform you about your processed data deletion.